| 000 | 00630nam a2200193 4500 | ||
|---|---|---|---|
| 001 | vtls000790660 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226120736.0 | ||
| 008 | 110218 1989 00 eng | ||
| 020 | _a0931961653 | ||
| 039 | 9 |
_a201905081620 _bdianafitri _c201102181523 _dVLOAD _y200407271833 _zVLOAD |
|
| 082 | 0 | 4 |
_a658.812 _bMOR |
| 100 | 1 |
_aMorgan, Rebecca L. _94034 |
|
| 245 | 1 | 0 |
_aCalming upset customers : _bstaying effective during unpleasant situations / _cRebecca L. Morgan |
| 260 |
_aLos Altos, Calif. : _bCrisp, _cc1989 |
||
| 300 |
_aiii, 65 p. ; _c26 cm. |
||
| 650 | 0 | _aCustomer relations. | |
| 920 | _aAUDP : 53297 | ||
| 999 |
_c169777 _d169777 |
||