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| 003 | MY-SjTCS | ||
| 005 | 20200226120918.0 | ||
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_a201102181213 _bVLOAD _y200407271846 _zVLOAD |
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_a658.8 _bHOF |
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_aHoffman, K. Douglas. _96241 |
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_aEssentials of services marketing / _cK. Douglas Hoffman, John E.G. Batson |
| 260 |
_aFort Worth : _bThe Dryden Press, _c1997 |
||
| 300 |
_axxi, 505p. ; _c24cm. |
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| 650 | 0 | _aMarketing. | |
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_aBateson, John E.G. _e(j.a) _96242 |
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| 920 | _aBRI : 521624 | ||
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