| 000 | 00926nam a2200229 4500 | ||
|---|---|---|---|
| 001 | vtls002605860 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226121017.0 | ||
| 008 | 110218s2004 at 001 0 eng | ||
| 020 | _a0538726687 (pbk.) | ||
| 039 | 9 |
_a201102181418 _bVLOAD _c201008231319 _dhaizir _c200510121451 _deunice _c200504161126 _dmeena _y200407271946 _zVLOAD |
|
| 082 | 0 | 4 |
_a658.812 _bODG |
| 100 | 1 |
_aOdgers, Pattie. _915518 |
|
| 245 | 1 | 4 |
_aThe World of customer service / _cPattie Odgers |
| 260 |
_aAustralia : _bThomson South-Western, _cc2004. |
||
| 300 |
_ax, 208 p.; _c28 cm + _e1 electronic optical disc (CD-ROM) (4 3/4 in.) |
||
| 525 | _a1 electronic optical disc (CD-ROM): Student data CD : The world of customer service [by] Pattie Odgers. | ||
| 650 | 0 | _aCustomer services. | |
| 740 | 0 | _aStudent data CD : The world of customer service | |
| 920 | _aTCHT : 622539, 62260, CD068, CD073 | ||
| 921 | _aGEN : 104797, CD100281 | ||
| 999 |
_c174831 _d174831 |
||