| 000 | 00915cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls003233380 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226121205.0 | ||
| 008 | 120628s2011 nyua b 001 0 eng | ||
| 020 | _a9780071748360 (pbk.) | ||
| 039 | 9 |
_a201208130923 _bpushpa _c201208011044 _dizani _y201206281712 _zmalathy |
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| 082 | 0 | 4 |
_a658.812 _bLUC 2011 |
| 100 | 1 |
_aLucas, Robert W. _922115 |
|
| 245 | 1 | 0 |
_aPlease every customer : _bdelivering stellar customer service across cultures / _cRobert W. Lucas. |
| 260 |
_aNew York, N.Y. : _bMcGraw-Hill, _cc2011. |
||
| 300 |
_axi, 286 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 |
_aConsumer behavior _vCross-cultural studies. _918703 |
|
| 650 | 0 |
_aCultural relations. _911194 |
|
| 650 | 0 |
_aIntercultural communication. _938652 |
|
| 920 | _aTBF : 185286 | ||
| 999 |
_c178258 _d178258 |
||