| 000 | 01462cam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | vtls002743360 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200306154430.0 | ||
| 008 | 110629r19901985enka 001 0 eng d | ||
| 020 | _a0471908010 (pbk.) | ||
| 020 | _a9780471908012 (pbk.) | ||
| 039 | 9 |
_a201106291433 _bshuhada _c201106291427 _dshuhada _c201106291323 _dshuhada _c201105041642 _dmalathy _y200407271953 _zVLOAD |
|
| 043 |
_an-us--- _ae-uk--- |
||
| 082 | 0 | 4 |
_a658.8 _bOPE 1990 |
| 245 | 0 | 0 |
_aOperations management in service industries and the public sector : _btext and cases / _cChristopher Voss ... [et al.]. |
| 260 |
_aChichester : _bJohn Wiley, _c1990. |
||
| 300 |
_aix, 318 p. : _bill. ; _c23 cm. |
||
| 500 | _aIncludes indexes. | ||
| 505 | 0 | _aIntroduction to Service Operations. Design of Service Operations. Managing the Workforce. Capacity Mangagement. Operations Control. Quality Management. Field Service Management. Queue Systems Design Management. Material Management. Site Locaton. Operations Strategy and the Multi-Site Life Cycle. | |
| 650 | 0 |
_aService industries _zUnited States _xManagement _vCase studies. _9211744 |
|
| 650 | 0 |
_aService industries _zGreat Britain _xManagement _vCase studies. _9211745 |
|
| 650 | 0 |
_aSocial work administration _zUnited States _vCase studies. _9211746 |
|
| 650 | 0 |
_aSocial work administration _zGreat Britain _vCase studies. _9211747 |
|
| 700 | 1 |
_aVoss, Christopher, _d1942- _916311 |
|
| 920 | _aSHT : 622936 | ||
| 921 | _aMBA : 162776 | ||
| 999 |
_c28624 _d28624 |
||