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100	1		_aDrummond, Karen Eich. _911649
245	1	0	_aHuman resource management for the hospitality industry / _cKaren Eich Drummond
260			_aNew York : _bJohn Wiley, _cc1990.
300			_axv, 343 p. : _bill. ; _c24 cm.
505	0		_aPt. I. Human resource functions : 1. Staffing. - 2. Analyzing and designing jobs. - 3. Training. - 4. Evaluating employees. - 5. Working successfully with unions. - 6. Employee compensation. - 7. Health and Safety. - Pt. II. Managing Staff : 8. The nature of management and leadership. - 9. Communicating. - 10. Developing a positive, motivating organizational climate. - 11. Managing a diverse work force. - 12. Building a team. - 13. Managing change and resolving conflicts. - 14. Disciplining employees. - 15. Delegation. - 16. Managing service.
650		0	_aHospitality industry _xPersonnel management. _911704
920			_aTCHT : 622899
999			_c28689