000			02173nam a2200277 a 4500
001			vtls003022661
003			MY-SjTCS
005			20200306154517.0
008			110218s2003 nyua b 001 0 eng d
020			_a0789024349 (pbk.)
020			_a9780789024343 (pbk.)
020			_a0789024330 (alk. paper)
039		9	_a201910021028 _bshuhada _c201103041108 _dwilmina _c201103041107 _dwilmina _c201102181505 _dVLOAD _y200506221030 _zfadilah
082	0	4	_a647.94 _bCUR
245	0	0	_aCurrent issues and development in hospitality and tourism satisfaction / _cJohn A. Williams editors.
260			_aBinghamton, NY : _bHaworth Hospitality Press, _c2003.
300			_a205 p. : _bill. ; _c23 cm.
500			_a"Co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, Volume 4, Numbers 3/4 2003."
505	0		_aIntroduction.- Articles: Social interaction linkages in the service satisfaction model.- Identifying the dimensions of the experience construct: Development of the model.- Limitations of Cross-Cultural customer satisfaction research and recommending alternative methods.- Which comparison standard should be used for service quality and customer satisfaction?.- " Just Trying to keep the customer satisfied": A comparison of models used in the measurement of tourist satisfaction.- Guest satisfaction in the U.S Lodging Industry using the ACSI model as a service quality scoreboard.- An Investigation into the perceived importance of service and facility arrtibutes to hotel satisfaction.- Categories of participants based on their expectations of instructor-led training.- The relationship between destination Performance, overall satisfaction and behavioral intention for distinct segments.- The effect of length of stay on travelers perceived satisfaction with service quality.- Satisfaction with cultural / heritage sites: Virginia Historic Triangle.- Index.
650		0	_aHospitality industry. _9201686
650		0	_aTourism _xManagement. _911619
650		0	_aHospitality industry _xManagement. _95110
700	1		_aWilliams, John A. _q(John Alan) _919686
700			_aUysal, Muzaffer. _919514
920			_aSHT: 623524, 635586, 157215
999			_c29519 _d29519