000 01328cam a2200265 a 4500
001 vtls002973360
003 MY-SjTCS
005 20200306154644.0
008 110218s1995 enka b 001 0 eng
020 _a041257330X
039 9 _a201905310927
_bshuhada
_c201102181336
_dVLOAD
_y200407272003
_zVLOAD
082 0 4 _a647.94068
_bCLA
100 1 _aClark, Mona.
_9104895
245 1 0 _aInterpersonal skills for hospitality management /
_cMona Clark.
250 _a1st ed.
260 _aLondon ;
_aNew York :
_bChapman & Hall,
_c1995.
300 _a210 p. :
_bill. ;
_c25 cm.
490 0 _aChapman & Hall series in tourism and hospitality management
504 _aIncludes bibliographical references (p. [199]-205) and index.
505 0 _a1. Communications and interpersonal skills - their nature and characteristics.- 2. The components of interpersonal skills: the context and the content.- 3. Words and their meanings- social and symbolic.- 4. The role of non-verbal language.- 5. Interpersonal skills and conflict-resolution.- 6. The science -and art- of leadership.- 7. Informal group management.- Formal group management.
650 0 _aHospitality industry
_xManagement.
_95110
650 0 _aHospitality industry
_xPersonnel management.
_911704
650 0 _aInterpersonal communication.
_9201664
920 _aTCHT : 640432
999 _c31265
_d31265