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| 008 | 110218s2002 enka 001 0 eng | ||
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_aBruce, _bAndy. _916806 |
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_aPutting customers first / _cAndy Bruce & Ken Langdon. |
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_aLondon : _bDorling Kindersley, _c2002. |
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_a72 p. : _bcol. ill. ; _c18 cm. |
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_aCustomer relations _xManagement. _915515 |
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_aLangdon, Ken. _916807 |
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