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008			110218s2005 enka b 001 0 eng
020			_a0750666366 (pbk.)
020			_a9780750666367 (pbk.)
039		9	_a201102181452 _bVLOAD _c200904231545 _dkevin _c200904100959 _dmalathy _c200903241517 _dmalathy _y200611071435 _zmalathy
082	0	4	_a647.940683 _bBOE
100	1		_aBoella, Michael J. _9220888
245	1	0	_aHuman resources management in the hospitality industry : _ban introductory guide / _cMichael J. Boella, Steven Goss-Turner.
250			_a8th ed.
260			_aOxford : _bElsevier/Butterworth-Heinemann, _c2005.
300			_axx, 363 p. : _bill. ; _c28 cm.
500			_aNew ed. of Human resource management in the hospitality industry / Vincent H. Eade. 1993.
505	0		_aPart 1: The hospitality indusrty HRM context - 1. Background to the industry's workforce - 2. Human resource management -- Part 2: Effectively resourcing the hospitality organizating - 3. Job design - 4. Recruitment - 5. Selection - 6. Appointment and induction -- Part 3: Developing the human resource - 7. Performance management - 8. Training - 9. Management development -- Part 4: Rewards and remuneration - 10. Job evaluation - 11. Administration of wages and salaries - 12. Incentives - 13. Fringe benefits -- Part 5: The employment relationship - 14. Labour turnover and termination of employment - 15. Employee relations - 16. Law of employment - 17. Human resource planning, records and statistics - 18. Labour costs and productivity -- Part 6: HRM and hospitality: contemporary issues - 19. Organizing human resources - 20. Managing people - 21. Managing in an international context - 22. HRM and multi-site hospitality operations - 23. Custorem care and quality - 24. Business ethics -- Appendix 1: The HCIMA code of conduct -- Appendix 2: HCIMA management guide -- Appendix 3: Risk management -- Appendix 4: Effective staff training -- Index.
650		0	_aHospitality industry _xPersonnel management. _911704
700	1		_aEade, Vincent H. _tHuman resource management in the hospitality industry. _9220889
700	1		_aGoss-Turner, Steven. _923029
920			_aTCHT : 641663, 624092.
999			_c35941 _d35941