000			01952cam a2200265 a 4500
001			vtls003023085
003			MY-SjTCS
005			20200306162845.0
008			110218s2001 nyua b 001 0 eng
020			_a0789019159 (pbk : alk. paper)
039		9	_a201102181504 _bVLOAD _c200507181753 _dpushpa _c200507071319 _dmalathy _c200507071305 _dmalathy _y200507061029 _zfadilah
082	0	4	_a647.940684 _bSUN
245	0	0	_aBenchmarks in hospitality and tourism / _cSungsoo Pyo, editor.
260			_aBinghamton, NY : _bHaworth Hospitality Press, _c2001.
300			_a164 p. : _bill. ; _c22 cm.
500			_a"Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001."
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction. - ARTICLES: - An overview of benchmarking literature: its strengths and weaknesses. - Metin Kozak, Kevin Nield. - Guest satisfaction barometer and benchmarking: experiences from Austria. - Kurt Matzler, Harald Pechlaner. - A Heuristic model for benchmarking SME hotel and restaurant businesses on the internet. - Karl W. Wober. - Development opportunities for a tourism benchmarking tool- The case of Tyrol. - Matthias Fuchs, Klaus Weiermair. - Benchmarking best practice in hotel font office: The Western european experience. - Tom Baum, Peter Odgers. - Managing quality in hotel excelsior. - Vesna Vrtiprah. - Serviced accommodation, environmental performance and benchmarks. - David Leslie. - Environmental management systems for caribbean hotels and resorts: A case study of five properties in Jamaica. - Bill Meade, Joe Pringle. - Index.
650		0	_aBenchmarking (Management) _9222867
650		0	_aHospitality industry _xManagement. _95110
650		0	_aTourism _xManagement. _911619
700	1		_aPyo, Sungsoo. _919787
730	0		_aJournal of quality assurance in hospitality & tourism. _9222868
920			_aTCHT : 641063
999			_c36976 _d36976