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008			110218s2004 scu 000 0 eng d
020			_a159457443X
039		9	_a201910011350 _bshuhada _c201910011343 _dshuhada _c201102181546 _dVLOAD _c200507291059 _dpushpa _y200506301106 _zmalathy
082	0	4	_a647.94083 _bFER
100	1		_aFerry, Steven M. _9223998
245	1	0	_aHotel butlers : _bthe great service differentiators / _cSteven M. Ferry.
260			_aNorth Charleston, SC : _bBookSurge Publishers, _c2004.
300			_a251 p. ; _c26 cm.
505	0		_aPreface. - 1. Outside Hollywood, What Is A Butler?.- 2. Essence Of A Butler. - 3. Butler Etiquette and Sticky Wickets. - 4. The Butler Department. - 5. Looking After Guests. - 6. Valet- The Gentleman's Gentleman. - 7. The Orchestration of Fine Eating Experiences. - 8. Other Social Occasions. - 9. The Spa Butler. - 10. Security Eleven. - 11. Notes For The Beginning Butlers. - 12. The Butler As A Toastmaster. - Appendices: 4A. Letter Of Introduction To Other Employees. 4B. Job Description- Head Butler. 4C. Job Description- Hotel Butler. 4D. Job Description- Hotel Butler Coordinator. 4E. Guest History/Profile. 4F. Butler's Supplies. 4G. Names/Phone Numbers Of Suppliers and Services. 4H. Ordering and Taking Delivery of Merchandise. 4J. The Butler's Book. 4K. Format for Bills Paid Ledger. 4L. Phone Meno. 4M. Stocking The Bar. 4N. A Butler's Day In The Life. 5A. Pre-Arrival Interview Questions. 5B. Guest Information Sheet. 5C. Welcome Letter. 5D. Next Day's Calendar Card. 5E. Butler Wake-Up Service Card. 5F. Suite Inspection. 5F-1. Suggested (Guest) Room Checklist. 5G. Guest Tour Of Suite On Arrival. 5H. Butler Wake-Up Service. 5J. Breakfast Service Sop. 5K. In Room Lunch/Dinner Service. 5L. Taking An Order. 5M. Guest Activity Follow-Up. 5N. Check-Out Of Guests. 6. Equipment Checklist For Caring For A Wardrobe. 7A. Checklist For The Morning Tea Or Coffee Tray. 7B. Breakfast Buffet Checklist. 7C. Checklist Of Items Needed For A Full English Afternoon Tea. 7D. Checklist For Preparing For A Less Formal Lunch Or Dinner. 7E. Details Of Menu, Including Key Ingredients, Points of Interest. 7F. Checklist Of Staff and Material Needed For A Dinner Party. 7G. Checklist For Organizing A Formal Dinner Party. 8A. Checklist For Planning A Function. 8B. Printing Checklist. 8C. Booking An Off-Site Restaurant For Dinner. - 8D. Booking Another Venue For A Function Checklist. 8E. Hiring A Marquee Checklist. 8F. Hiring A Caterer Checklist. 8G. Hiring Casual Agency Staff Checklist. 8H. Hiring Uniforms/ Linen. 8J. Valet Service Checklist. 8K. Hiring A Security Firm Checklist. 8L. Checklist For Engaging Entertainment. 8M. Checklist For Miscellaneous Services Needed For Functions. 8N. Champagne Reception Checklist. 8P. Theater-Supper Party. 8Q. Checklist For A B-B-Q. 8R. Checklist Of Items Needed For A B-B-Q. 8S. Checklist For An Outdoor Event, Such As A Picnic. 8T. Christmas. 8U. Checklist For Hiring Limousine Service. 9A. Spa Guest Pre-Arrival Interview. 9B. Spa Guest Toom Set-Up. 9C. Bath Choices Questionnaire. 9D. Hydrotherapy Treatments. 9E. Spa Treatment Shower Instructions. 11A. Tools Of The Trade For The Twenty-First Century Butler. 11B. Outline Of Actions For Assuming A New Position. END NOTES: About The Author.
650		0	_aButlers. _9223999
650		0	_aHotel butlers. _9224000
650		0	_aHotels _xEmployees. _911701
920			_aTCHT : 641058, 641115, 641116, 641117
999			_c37564 _d37564