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001			vtls003024837
003			MY-SjTCS
005			20200306163047.0
008			110218s2002 miua b 001 0 eng d
020			_a0866122230
039		9	_a201912121007 _bshuhada _c201102181519 _dVLOAD _c200511241347 _dpushpa _y200511221536 _zmalathy
082	0	4	_a647.94068 _bWOO
100	1		_aWoods, Robert H. _920473
245	1	0	_aLeadership and management in the hospitality industry / _cRobert H. Woods, Judy Z. King.
250			_a2nd ed.
260			_aLansing, Michigan : _bEducational Institute, American Hotel & Lodging Association, _cc2002.
300			_aix, 429 p. : _bill. ; _c23 cm.
500			_aRev. ed. of: Quality leadership and management in the hospitality industry. 1996.
504			_aIncludes bibliographical references and index.
505	0		_aAbout the authors - Preface - 1. The changing nature of leadership and management - 2. The quest for quality - 3. The malcolm baldrige national quality award and the ritz-carlton - 4. Quality service - 5. Continuous improvement-process and tools - 6. Power and empowerment - 7. Communication skills - 8. Goal-setting, coahing, and conflict-management skills - 9. High-performance teams - 10. The challenge of diversity - 11. Managing organizational change - 12. Strategic career planning - Index.
650		0	_aHospitality industry _xManagement. _95110
650		0	_aHospitality industry _xPlanning. _9226534
650		0	_aHospitality industry. _9226535
700	1		_aKing, Judy Z. _920474
700	1		_aWoods, Robert H. _tQuality leadership and management in the hospitality industry. _9226536
710	2		_aAmerican Hotel & Lodging Association. _bEducational Institute. _9226537
920			_aTCHT : 641231
999			_c38841 _d38841