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_aHoyle, David. _9228960 |
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_aISO 9000:2000 : _bauditing using the process approach / _cDavid Hoyle, John Thompson. |
| 260 |
_aWoburn, Mass. : _bButterworth-Heinemann, _cc2002. |
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_ax, 153 p. : _bill. ; _c23 cm. |
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| 505 | 0 | _a1. Introduction - 2. Audit methodologies - 3. Quality management principles - 4. The process approach - 5. Questions at the enterprise level - 6. Questions at the managerial level - 7. Questions at the operational level - 8. Assessing business processes - 9. Conclusions - Appendix A. Aligning processes with requirements - Appendix B. Aligning clauses with key questions . | |
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_aISO 9000 Series Standards _xAuditing. _9228961 |
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| 700 | 1 |
_aThompson, John, _d1946- _9228962 |
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