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_aElectronic customer relationship management _h[electronic resource] / _cJerry Fjermestad, Nicholas C. Romano, editors. |
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_aArmonk, N.Y. ; _aLondon : _bM.E. Sharpe, _cc2006. |
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_axiii, 210 p. : _bill. |
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_aAdvances in management information systems ; _vv. 3 |
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| 504 | _aIncludes bibliographical references and index. | ||
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_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
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_aCustomer relations _xManagement. _915515 |
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_aElectronic commerce. _9247505 |
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_aFjermestad, Jerry. _9247506 |
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_aRomano, Nicholas C. _9247507 |
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_aebrary, Inc. _925628 |
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_uhttp://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10178047 _zAn electronic book accessible through the World Wide Web; click to view |
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