| 000 | 01283cam a2200337 i 4500 | ||
|---|---|---|---|
| 001 | vtls003214432 | ||
| 003 | MY-SjTCS | ||
| 005 | 20221104140235.0 | ||
| 008 | 110218t20012001nyua b 001 0 eng d | ||
| 020 |
_a9780789011411 _qpaperback |
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| 020 |
_a0789011417 _qpaperback |
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| 039 | 9 |
_a201809071418 _bVLOAD _c201504061154 _dshuhada _c201504061151 _dshuhada _c201304301517 _dpushpa _y201012091641 _zmalathy |
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| 040 |
_aMY-SjTCS _beng _cMY-SjTCS _erda |
||
| 082 | 0 | 4 |
_a647.940685 _bSER 2001 |
| 245 | 0 | 0 |
_aService quality management in hospitality, tourism, and leisure / _cJay Kandampully, Connie Mok, Beverley Sparks, editors. |
| 264 | 1 |
_aNew York : _bRoutledge, _c[2001] |
|
| 264 | 4 | _c©2001 | |
| 300 |
_axvii, 339 pages : _billustrations ; _c21 cm |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aHospitality industry _xManagement. _95110 |
|
| 650 | 0 |
_aTourism _xManagement. _911619 |
|
| 650 | 0 |
_aLeisure industry _xManagement. _9254426 |
|
| 700 | 1 |
_aKandampully, Jay, _eeditor. _917066 |
|
| 700 | 1 |
_aMok, Connie, _eeditor. _923555 |
|
| 700 | 1 |
_aSparks, Beverley A., _eeditor. _950778 |
|
| 920 | _aSHT : 157209, 196986, 215428 | ||
| 921 | _aSHTE : 333001 | ||
| 999 |
_c50606 _d50606 |
||