000			01898cam a2200313 a 4500
001			vtls003113765
003			MY-SjTCS
005			20200226105318.0
008			110218s2008 at a b 001 0 eng d
020			_a9780733990472 (pbk.)
020			_a9780733990496 (DVD)
039		9	_a201102181440 _bVLOAD _c201102181440 _dVLOAD _c201010051856 _dpushpa _c200912301833 _dshuhada _y200806261551 _zmalathy
043			_au-at---
082	0	4	_a647.94023 _bOSH
100	1		_aO'Shannessy, Vivienne, _d1962- _936231
245	1	4	_aThe road to hospitality : _bskills for the new professional / _cVivienne O'Shannessy and Dean Minett.
250			_a3rd ed.
260			_aFrenchs Forest NSW : _bPearson Education, _c2008.
300			_axii, 424 p. : _bill. ; _c25 cm. + _e1 DVD (sd., col. ; 4 3/4 in.)
500			_aAccompanies DVD : The road to hospitality : interactive DVD. c2009.
504			_aIncludes bibliographical references and index.
505	1		_aCh 1: Develop and update hospitality industry knowledge - Ch 2: Work with colleagues and customers - Ch 3: Work in a socially diverse environment - Ch 4: Follow health, safety and security procedures - Ch 5: Follow workplace hygiene procedure - Ch 6: Communicate on the telephone - Ch 7: Provide quality customer service - Ch 8: Provide visitor information - Ch 9: Sell products and service - Ch 10: Coach others in job skills - Ch 11: Career paths and job seeking skills.
520			_a"The road to hospitality interactive DVD helps students gain a better understanding of the knowledge and skills required to be successful in the hospitality industry"--Container.
650		0	_aHospitality industry _xVocational guidance _zAustralia. _914950
650		0	_aHospitality industry _zAustralia. _911754
650		0	_aTourism _xVocational guidance _zAustralia. _929026
700	1		_aMinett, Dean, _d1960- _914952
920			_aSHT : 642196, 642509, 146135, 146955
999			_c51068 _d51068