000			01575cam a22002174a 4500
001			vtls003040592
003			MY-SjTCS
005			20200306165651.0
008			110218s2007 njua 001 0 eng
020			_a0131700693 (hbk.)
039		9	_a201102181248 _bVLOAD _c200706010941 _dmalathy _c200612051559 _dpushpa _c200611281455 _dmalathy _y200611281450 _zmalathy
082	0	4	_a647.94068 _bPRO
245	0	0	_aProfessional front office management / _cRobert H. Woods ... [et al.].
260			_aUpper Saddle River, N.J. : _bPearson / Prentice Hall, _cc2007.
300			_axxvii, 676 p. : _bill. ; _c27 cm.
500			_aIncludes index.
505	0		_aPart I: Context of front office operations: 1. Overview of the lodging industry - 2. Front office and the guests: Planning for quality service - 3. Overview of the front office department -- Part II: How technology helps front office operations: 4. Front office property management system - 5. Managing forecast data - 6. Revenue management - 7. Distribution channel management - 8. Management of data-generating front office subsystems -- Part III: Front office and the guest cycle: 9. Reservation, reception, and room assignment management - 10. Front office and the guests: Delivering quality service - 11. Guest charges, payment, and check-out - 12. Night audit and report management -- Part IV: Special concerns of the front office: 13. Front office manager and the law - 14. Front office: hub of the hotel.
650		0	_aHotel management. _9271063
700	1		_aWoods, Robert H. _920473
920			_aTCHT: 641688, 641689, 641858
999			_c56684 _d56684