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008 110218s2004 enka b 001 0 eng d
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_bVLOAD
_c200612140939
_dpushpa
_y200612131439
_zrafi
082 0 4 _a658.054678
_bCHA
100 1 _aChaffey, Dave,
_d1963-
_99595
245 1 0 _aE-business and e-commerce management :
_bstrategy, implementation, and practice /
_cDave Chaffey.
246 3 _aEbusiness and ecommerce management
250 _a2nd ed.
260 _aHarlow, England :
_bFT Prentice Hall,
_c2004.
300 _axxvi, 589 p. :
_bill. ;
_c25 cm.
504 _aIncludes bibliographical references and index.
505 0 _aPart 1 Introduction: 1. Introduction to e business and e-commerce - 2. E-commerce fundamentals - 3. E-business infrastructure - 4. E-environment -- Part 2 Strategy and applications: 5. E-business strategy - 6. Supply chain management - 7. E-procurement - 8. E-marketing - 9. Customer relationship management -- Part 3 Implementation: 10. Change management - 11. Analysis and design - 12. Implementation and maintenance - Glossary - Index
650 0 _aElectronic commerce.
_9271746
650 0 _aBusiness enterprises
_xComputer networks.
_99012
920 _aCIT(RMIT): 547280
999 _c57039
_d57039