| 000 | 01040njm a2200217 a 4500 | ||
|---|---|---|---|
| 001 | vtls003041521 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200306165804.0 | ||
| 008 | 070117 1995 iluzzn z l nleng d | ||
| 039 | 9 |
_a200701290843 _bsuankui _y200701171928 _zsuankui |
|
| 082 |
_a658.812 _bBAS |
||
| 245 | 0 | 4 |
_aThe basics of profitable customer service _h[sound recording] |
| 260 |
_aChicago, IL : _bJWA Video, _c[c1995] |
||
| 300 |
_a1 videodisc (35 min.) : _bsd., col. ; _c4 3/4 in. |
||
| 511 | 0 | _aLecturer and trainer Jeff Blackman | |
| 520 | _aThis program teaches the ten dimensions of service quality, how to develop a caring attitude toward customers, 13 strategies to becoming a better listener, the VIN and Serv philosophy of high quality customer service, techniques to keep customers coming back again, why it's important to provide more in perceived value than receive in payment. | ||
| 650 | 0 |
_aCustomer services. _9202481 |
|
| 700 | 1 |
_aBlackman, Jeff _97172 |
|
| 710 | 2 |
_aJack Wilson & Associates _9273144 |
|
| 920 | _aTCHT : CD273 | ||
| 999 |
_c57771 _d57771 |
||