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010			_z 2005-273558
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040			_aCaPaEBR _cCaPaEBR
050	1	4	_aHD30.37 _b.D37 2004eb
082	0	4	_a658/.0285 _222
100	1		_aDarmawan, Budi. _9277322
245	1	0	_aBusiness service management best practices _h[electronic resource] / _c[Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].
250			_a1st ed.
260			_aAustin, TX : _bIBM, International Technical Support Organization, _cc2004.
300			_axii, 170 p. : _bill.
490	1		_aIBM redbooks
500			_a"Tivoli software"--Cover.
500			_a"This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.
500			_a"June 2004."
500			_a"SG24-7053-00."
504			_aIncludes bibliographical references (p. 165-166) and index.
529			_aTSLHHL
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
630	0	0	_aTivoli Business Systems Manager. _9277323
630	0	0	_aIBM Tivoli service level advisor. _9277324
650		0	_aBusiness _xData processing _xManagement. _943301
650		0	_aElectronic commerce _xManagement. _99013
650		0	_aInformation technology _xManagement. _930175
650		0	_aService-level agreements. _9277325
655		7	_aElectronic books. _2local _9201578
700	1		_aCox, Kimberly. _9277326
700	1		_aRagab, Bahaeldin. _9277327
710	2		_aInternational Business Machines Corporation. _bInternational Technical Support Organization. _9277328
710	2		_aebrary, Inc. _925628
830		0	_aIBM redbooks. _9277329
856	4	0	_uhttp://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10112942 _zAn electronic book accessible through the World Wide Web; click to view
999			_c59763 _d59763