| 000 | 01028cam a22002534a 4500 | ||
|---|---|---|---|
| 001 | vtls003053908 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200306170511.0 | ||
| 008 | 110218s2007 njua b 001 0 eng | ||
| 020 | _a0131916548 (pbk.) | ||
| 020 | _a9780131916548 (pbk.) | ||
| 039 | 9 |
_a201910091742 _bshuhada _c201910091731 _dshuhada _c201102181249 _dVLOAD _c201008241607 _dkomathi _y200706291204 _zrafi |
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| 082 | 0 | 4 |
_a647.94068 _bKAN |
| 100 | 1 |
_aKandampully, Jay. _917066 |
|
| 245 | 1 | 0 |
_aServices management : _bthe new paradigm in hospitality / _cJay A. Kandampully. |
| 260 |
_aUpper Saddle River, N.J. : _bPearson Prentice Hall, _cc2007. |
||
| 300 |
_axv, 378 p. : _bill. ; _c24 cm. |
||
| 500 | _a"Previous ed. was published by Pearson Australia in 2002". | ||
| 504 | _aIncludes bibliographical references (p. [348]-368) and index. | ||
| 650 | 0 |
_aHospitality industry _xManagement. _95110 |
|
| 650 | 0 |
_aHospitality industry _xCost control. _9286374 |
|
| 650 | 0 |
_aHospitality industry _xCustomer services. _911707 |
|
| 920 | _aTCHT: 641883 | ||
| 999 |
_c62961 _d62961 |
||