000			01461pam a2200229 a 4500
001			vtls003054757
003			MY-SjTCS
005			20200306170557.0
008			110218s2006 enka 000 0 eng
020			_a9781856045933 (hbk.)
020			_a1856045935 (hbk.)
039		9	_a201102181557 _bVLOAD _c200805121203 _dchon ling _c200805121134 _dchon ling _c200712151158 _dmazlly _y200708011634 _zshah_rol
082	0	4	_a025.58 _bBRO
100	1		_aBrophy, Peter, _d1950- _913169
245	1	0	_aMeasuring library performance : _bprinciples and techniques / _cPeter Brophy.
260			_aLondon : _bFacet, _c2006.
300			_axxiii, 242 p. : _bill. ; _c25 cm.
504			_aIncludes bibliographical references and index.
520			_a"This important book is the first to provide an accessible account of current thinking and research on the evaluation of library services, both traditional and - importantly - electronic. Illustrated throughout with a range of internationally based examples across the different library sectors, it is structured to focus primarily on the intended service user (outcome and impact perspectives), then to look at service management (output and process issues) and the building blocks of services (inputs), and finally to draw together these strands by examining some of the broader frameworks for evaluation that have emerged."--Back cover.
650		0	_aPublic services (Libraries) _xEvaluation. _9287735
920			_aGRL : 182448, 182505
999			_c63627 _d63627