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| 008 | 100712s2004 ilu sb 001 0 eng d | ||
| 020 | _z0793192072 (6x9 hardcover) | ||
| 035 | _a(CaPaEBR)ebr10052972 | ||
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_a658.8/12 _222 |
| 100 | 1 |
_aCassara, Lou. _9295795 |
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| 245 | 1 | 0 |
_aFrom selling to serving _h[electronic resource] : _bthe essence of client creation / _cLou Cassara. |
| 260 |
_aChicago, IL : _bDearborn Trade Publishing, _cc2004. |
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| 300 | _axxii, 272 p. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aBe a first rate version of yourself -- The essence of attraction -- The power of your authentic intentions -- Discovering your value -- Knowing why people work with you -- Communicating clearly, effectively, and with purpose -- The energy of relationships -- The language of trust -- The caring conversation -- Identifying your real products -- Saying what you mean, meaning what you say -- Connecting to your client's real needs -- The moment of truth -- Vision precedes action -- The factors that influence decisions -- Empowering people to commit -- Converting obstacles to opportunities -- Aligning intentions with actions. | |
| 529 | _aTSLHHL | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
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| 650 | 0 |
_aCustomer relations. _9295796 |
|
| 650 | 0 |
_aSelling. _9295797 |
|
| 655 | 7 |
_aElectronic books. _2local _9201578 |
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| 710 | 2 |
_aebrary, Inc. _925628 |
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_uhttps://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10052972 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 | _c66729 | ||