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_aTS156 _b.S47 2005eb |
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_aService innovation management _h[electronic resource] / _cguest editor Allard C.R. van Riel. |
260 |
_aBradford, England : _bEmerald Group Pub, _cc2005. |
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300 | _a124 p. | ||
490 | 0 |
_aManaging service quality: an international journal ; _vv. 15, no. 6 |
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529 | _aTSLHHL | ||
533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
650 | 0 | _aCustomer services. | |
650 | 0 | _aQuality control. | |
655 | 7 |
_aElectronic books. _2local |
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700 | 1 | _avan Riel, Allard C. R. | |
710 | 2 |
_aebrary, Inc. _925628 |
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_uhttp://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10103470 _zAn electronic book accessible through the World Wide Web; click to view |
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_c74189 _d74189 |