| 000 | 00911cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls003158411 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226111739.0 | ||
| 008 | 110218s2009 maua 001 0 eng d | ||
| 020 | _a9781605500386 (pbk.) | ||
| 020 | _a1605500380 (pbk.) | ||
| 039 | 9 |
_a201102181800 _bVLOAD _c201010121745 _dshuhada _c201010121736 _dshuhada _y201007011155 _zwei haan |
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| 082 | 0 | 4 |
_a658.812 _bFOR 2009 |
| 100 | 1 |
_aFord, Lisa. _939002 |
|
| 245 | 1 | 0 |
_aExceptional customer service : _bexceed customer expectations to build loyalty and boost profits / _cLisa Ford, David McNair, and William Perry ; foreword by Tony Hsieh. |
| 250 | _a2nd ed. | ||
| 260 |
_aAvon, Mass. : _bAdams Business, _c2009. |
||
| 300 |
_axvi, 208 p. : _bill. ; _c22 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 |
_aMcNair, David. _947358 |
|
| 700 | 1 |
_aPerry, William. _947359 |
|
| 920 | _aSHT : 146878 | ||
| 999 |
_c85206 _d85206 |
||