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Hospitality today: an introduction / Rocco M. Angelo, Andrew N. Vladimir.

By: Contributor(s): Publication details: Michigan : Educational Institute, American Hotel & Lodging Association, c2007.Edition: 6th edDescription: xxxiv, 560 p. : col. ill. ; 24 cmISBN:
  • 9780866122948 (hbk.)
Subject(s): DDC classification:
  • 647.94068 ANG
Contents:
Part I: Introduction - 1. Service makes the difference - 2. The travel and tourism industry - 3. Exploring hospitality careers -- Part II: Hospitality organizations - 4. Understanding the restaurant industry - 5. Restaurant organization and management - 6. Understanding the world of hotels - 7. Hotel organization and management - 8. Club management - 9. An introduction to the meetings industry - 10. Floating resorts: the cruise line business - 11. Gaming and casino hotels -- Part III: Hospitality management - 12. Managing and leading hospitality enterprises - 13. Managing human resources - 14. Marketing hospitality - 15. How management companies manage hotels - 16. Franchising is big business - 17. Ethics in hospitality management - Appendix: Hospitality associations and periodicals - Index.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 3, BayNo 3

 647.94068 ANG (Browse shelf(Opens below)) 1 Available SHTEx,70002,03,AD 5000043223

Includes bibliographical references and index.

Part I: Introduction - 1. Service makes the difference - 2. The travel and tourism industry - 3. Exploring hospitality careers -- Part II: Hospitality organizations - 4. Understanding the restaurant industry - 5. Restaurant organization and management - 6. Understanding the world of hotels - 7. Hotel organization and management - 8. Club management - 9. An introduction to the meetings industry - 10. Floating resorts: the cruise line business - 11. Gaming and casino hotels -- Part III: Hospitality management - 12. Managing and leading hospitality enterprises - 13. Managing human resources - 14. Marketing hospitality - 15. How management companies manage hotels - 16. Franchising is big business - 17. Ethics in hospitality management - Appendix: Hospitality associations and periodicals - Index.