Taylor's Library Banner
Image from Google Jackets

Resolving conflicts at work : ten strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.

By: Contributor(s): Publication details: San Francisco : Jossey-Bass, 2011.Edition: 3rd edDescription: xxxii, 368 p. : ill. ; 23 cmISBN:
  • 9780470922248 (pbk.)
  • 0470922249 (pbk.)
Subject(s): DDC classification:
  • 650.13 CLO 2011
Contents:
Foreword: Conflict : an opportunity for leadership / by Warren Bennis -- Understand the culture and dynamics of conflict -- Listen empathetically and responsively -- Search beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from what gets in the way -- Solve problems paradoxically and creatively -- Learn from difficult behaviors -- Lead and coach for transformation -- Explore resistance and negotiate collaboratively -- Mediate and design systems for prevention.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Graduate Collection Taylor's Library-TU

Floor 4, Shelf 22 , Side 1, TierNo 5, BayNo 4

 650.13 CLO 2011 (Browse shelf(Opens below)) 1 Available TBSxx,44001,02,AD 5000124952

Includes index.

Foreword: Conflict : an opportunity for leadership / by Warren Bennis -- Understand the culture and dynamics of conflict -- Listen empathetically and responsively -- Search beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from what gets in the way -- Solve problems paradoxically and creatively -- Learn from difficult behaviors -- Lead and coach for transformation -- Explore resistance and negotiate collaboratively -- Mediate and design systems for prevention.