APA
Hartley B., Starkey M. W., . (1996). The management of sales and customer relations. London: International Thomson Business Press.
Chicago
Hartley Bob, Starkey Michael W, . 1996. The management of sales and customer relations. London: International Thomson Business Press.
Harvard
Hartley B., Starkey M. W., . (1996). The management of sales and customer relations. London: International Thomson Business Press.
MLA
Hartley Bob, Starkey Michael W, . The management of sales and customer relations. London: International Thomson Business Press. 1996.