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Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers.

By: Contributor(s): Publication details: Hoboken, N.J. : Wiley, c2011.Edition: 2nd edDescription: xv, 512 p. : ill. ; 26 cmISBN:
  • 9780470423479 (hbk.)
Subject(s): DDC classification:
  • 658.812 PEP 2011
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 27 , Side 1, TierNo 5, BayNo 3

 658.812 PEP 2011 (Browse shelf(Opens below)) 1 Available SOMAC,37003,03,RM 5000148948

Includes bibliographical references and index.