Piercy, Nigel
Strategic customer management : strategizing the sales organization / Nigel F. Piercy and Nikala Lane. - Oxford : Oxford University Press, 2009. - xvi, 321 p. : ill. ; 25 cm.
Includes bibliographical references and index.
9780199544509 (hbk.)
Customer relations--Management.
Customer services.
658.812 / PIE 2009
Strategic customer management : strategizing the sales organization / Nigel F. Piercy and Nikala Lane. - Oxford : Oxford University Press, 2009. - xvi, 321 p. : ill. ; 25 cm.
Includes bibliographical references and index.
9780199544509 (hbk.)
Customer relations--Management.
Customer services.
658.812 / PIE 2009