Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 6th ed. (Int. ed.) - New York : McGraw-Hill/Irwin, c2008. - xvii, 537 p. : ill. (some col.) ; 28 cm. + 1 CD-ROM (4 3/4 in.)
Previous ed.: London: McGraw-Hill, 2006.
Includes bibliographical references and indexes.
0071263462 (pbk.) 9780071263467 (pbk.)
Service industries--Management.
658 / FIT 2008
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 6th ed. (Int. ed.) - New York : McGraw-Hill/Irwin, c2008. - xvii, 537 p. : ill. (some col.) ; 28 cm. + 1 CD-ROM (4 3/4 in.)
Previous ed.: London: McGraw-Hill, 2006.
Includes bibliographical references and indexes.
0071263462 (pbk.) 9780071263467 (pbk.)
Service industries--Management.
658 / FIT 2008