Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
By: Fitzsimmons, James A
.
Contributor(s): Fitzsimmons, Mona J.
Publisher: New York : McGraw-Hill/Irwin, c2008Edition: 6th ed. (Int. ed.).Description: xvii, 537 p. : ill. (some col.) ; 28 cm. + 1 CD-ROM (4 3/4 in.).ISBN: 0071263462 (pbk.); 9780071263467 (pbk.).Subject(s): Service industries -- ManagementDDC classification: 658
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Accompanying Material (Media Resource) | Taylor's Library-TU | 658 FIT 2008 (Browse shelf) | 1 | Available | SHTEx,70005,03,RM | 1000523896 | |
| Main Collection | Taylor's Library-TU | 658 FIT 2008 (Browse shelf) | 1 | Available | SHTEx,70005,03,RM | 5000103462 |
Previous ed.: London: McGraw-Hill, 2006.
Includes bibliographical references and indexes.