Evenson, Renee, 1951-
Customer service training 101 / Customer service training 101 : quick and easy techniques that get great results Renee Evenson. - 2nd ed. - New York : American Management Association, c2011. - vii, 230 p. : ill. ; 24 cm.
Includes index.
9780814416419 (pbk.) 0814416411 (pbk.)
Customer services.
Customer relations.
Employees--Training of.
658.31245 / EVE 2011
Customer service training 101 / Customer service training 101 : quick and easy techniques that get great results Renee Evenson. - 2nd ed. - New York : American Management Association, c2011. - vii, 230 p. : ill. ; 24 cm.
Includes index.
9780814416419 (pbk.) 0814416411 (pbk.)
Customer services.
Customer relations.
Employees--Training of.
658.31245 / EVE 2011