Customer service training 101 / Renee Evenson.
By: Evenson, Renee
.
Publisher: New York : American Management Association, c2011Edition: 2nd ed.Description: vii, 230 p. : ill. ; 24 cm.ISBN: 9780814416419 (pbk.); 0814416411 (pbk.).Other title: Customer service training 101 : quick and easy techniques that get great results.Subject(s): Customer services | Customer relations | Employees -- Training ofDDC classification: 658.31245
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 25 , Side 1, TierNo 1, BayNo 4 |
658.31245 EVE 2011 (Browse shelf) | 1 | Available | GENLS,GENLS,03,GR | 5000107882 |
Includes index.