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Turn clicks into customers : proven marketing techniques for converting online traffic into revenue / Duane Forrester.
by Forrester, Duane. Publisher: New York, NY : McGraw-Hill, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.872 FOR 2010]
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Accelerating customer relationships : using CRM and relationship technologies / Ronald S. Swift
by Swift, Ronald S. Edition: Upper Saddle River, N.J. : Prentice Hall PTR,Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 SWI]
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How market leaders grow faster than their markets / Carol Velthuis.
by Velthuis, Carol. Publisher: Petaling Jaya : MPH Group Publishing, 2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4 VEL 2010]
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Customer relations & rapport / author : Dr. John E. Forde
by Forde, John E. Publisher: Australia : South-Western/Thompson Learning, c2002Other title: Customer relations and rapport.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 FOR]
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Communication 2000, 2E : communicating with customers / Agency for Instructional Technology
by Agency for Instructional Technology. Edition: 2e [ed.]Publisher: Mason, Ohio : South-Western/Thomson Learning, c2002Other title: Communicating with customers | Communication 2000 | Communication two thousand.Availability: Items available for loan: Taylor's Library-TC
[Call number: 658.812 COM]
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Kellogg on branding : the marketing faculty of the Kellogg School of Management / edited by Alice M. Tybout and Tim Calkins ; foreword by Philip Kotler.
by Tybout, Alice M | Calkins, Tim | Kellogg School of Management. Publisher: Hoboken, N.J. : Wiley, c2005Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.827 KEL]
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Captains of consciousness : advertising and the social roots of the consumer culture / Stuart Ewen.
by Ewen, Stuart. Edition: 25th Anniversary ed.Publisher: New York : Basic Books, c2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 659.10973 EWE 2001 | 659.10973 EWE]
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The management of sales and customer relations / edited by Bob Hartley and Michael W. Starkey
by Hartley, Bob | Starkey, Michael W. Publisher: London : International Thomson Business Press, c1996Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.81 MAN]
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Customer relationship management / Ed Peelen and Rob Beltman.
by Peelen, Ed | Beltman, Rob. Edition: Second edition.Publisher: Harlow : Pearson Education Limited, [2013]Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 PEE 2013]
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The ultimate CRC handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor
by Freeland, John G. Publisher: New York, N.Y. : McGraw-Hill, c2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 ULT]
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The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim
by Mooney, Kelly | Bergheim, Laura, 1962- [(j.a.)]. Publisher: [N.Y.] : McGraw-Hill, c2002Availability: Items available for loan: TC External Storage
[Call number: 658.812 MOO]
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Customer relationship management : getting it right! / Judith W. Kincaid
by Kincaid, Judith W. Publisher: Upper Saddle River, N.J. : Prentice Hall PTR, c2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 KIN]
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Managing services : using technology to create value / Mark M. Davis, Janelle Heineke.
by Davis, Mark M, 1944- | Heineke, Janelle N. Publisher: Boston : McGraw-Hill / Irwin, c2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 658 DAV]
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Up your service! : Insights : true stories of winners and losers in the quest for superior service / Ron Kaufman.
by Kaufman, Ron. Publisher: Singapore : Ron Kaufman Pte Ltd, 2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 KAU]
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