The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim
By: Mooney, Kelly
.
Contributor(s): Bergheim, Laura [(j.a.)].
Publisher: [N.Y.] : McGraw-Hill, c2002Description: xviii, 266 p. : ill. ; 21 cm.ISBN: 0071387390 (hbk.).Subject(s): Consumer satisfaction | Customer loyalty | Customer relations | Customer servicesDDC classification: 658.812
Contents:
Acknowledgements. - Preface. - Introduction. - The First Demandment : Earn my trust. - The Second Demandment : Inspire me. - The Third Demandment : Make it easy. - The Fourth demandment : Put me in charge. - The Fifth Demandment : Guide me. - The Sixth Demandment : 24/7. - The Seventh Demandment : Get to know me. - The Eighth Demandment : Exceed my expectations. - The Ninth Demandment : Reward me. - The Tenth Demandment : Stay with me. - Index.
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode | Remark |
|---|---|---|---|---|---|---|---|---|
| Main Collection | TC External Storage | 658.812 MOO (Browse shelf) | 1 | Available | GENxx,GENxx,02,GR | 5000101978 | Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1 |
Acknowledgements. - Preface. - Introduction. - The First Demandment : Earn my trust. - The Second Demandment : Inspire me. - The Third Demandment : Make it easy. - The Fourth demandment : Put me in charge. - The Fifth Demandment : Guide me. - The Sixth Demandment : 24/7. - The Seventh Demandment : Get to know me. - The Eighth Demandment : Exceed my expectations. - The Ninth Demandment : Reward me. - The Tenth Demandment : Stay with me. - Index.