Taylor's Library

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Marketing : connecting with customers / Gilbert D. Harrell.

by Harrell, Gilbert D.

Edition: 2nd ed.Publisher: Upper Saddle River, N.J. : Prentice Hall, c2002Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 HAR] (1).
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The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim

by Mooney, Kelly | Bergheim, Laura, 1962- [(j.a.)].

Publisher: [N.Y.] : McGraw-Hill, c2002Availability: Items available for loan: TC External Storage [Call number: 658.812 MOO] (1).
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Up your service! : Insights : true stories of winners and losers in the quest for superior service / Ron Kaufman.

by Kaufman, Ron.

Publisher: Singapore : Ron Kaufman Pte Ltd, 2002Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KAU] (1).
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Customer behaviour : consumer behaviour and beyond / Robert Widing ... [et al.]

by Widing, Robert E.

Edition: Pacific Rim ed.Publisher: Melbourne : Thomson Learning, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8342 CUS] (2).
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Full price : competing on value in the new economy / Thomas J. Winninger.

by Winninger, Thomas J.

Publisher: Chicago, Ill. : Dearborn Trade, c2000Availability: Items available for loan: TC External Storage [Call number: 658.816 WIN] (1).
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Profitable customers : how to identify, develop and retain them / Charles Wilson.

by Wilson, Charles.

Edition: 2nd ed.Publisher: London : Kogan Page, 1998Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 WIL] (1).
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Improving tourism and hospitality services / Eric Laws.

by Laws, Eric, 1945-.

Publisher: Oxon, UK : CABI Pub., c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791 LAW] (2).
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The art of pricing : how to find the hidden profits to grow your business / Rafi Mohammed.

by Rafi Mohammed.

Edition: 1st ed.Publisher: New York : Crown Business, c2005Availability: Items available for loan: Taylor's Library-TU [Call number: 338.52 RAF] (1).
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Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell.

by Heppell, Michael.

Publisher: Harlow, England : Pearson / Prentice Hall Business, 2006Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 HEP] (1).
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Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.

by DiJulius, John R, 1964- | ebrary, Inc.

Publisher: New York : American Management Association, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1).
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The Huawei story / Tian Tao with Wu Chunbo.

by Tian, Tao, 1957- | Wu, Chunbo, 1962-.

Publisher: New Delhi : SAGE Response, 2015Availability: Items available for loan: Taylor's Library-TU [Call number: 338.76213820951 TIA 2015] (1).
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The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey.

by Reichheld, Frederick F | Markey, Rob | Reichheld, Frederick F. Ultimate question.

Edition: Rev. and expanded ed.Publisher: Boston, Mass. : Harvard Business Review Press, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 REI 2011] (1).
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Brains on fire : igniting powerful, sustainable, word of mouth movements / Robbin Phillips ... [et al.].

by Phillips, Robbin.

Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 659.13 BRA 2010] (1).
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Winning with customers : a playbook for B2B / D. Keith Pigues, Jerry Alderman.

by Pigues, D. Keith | Alderman, Jerry D.

Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 PIG 2010] (2).
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Measuring customer satisfaction [electronic resource] / Richard F. Gerson.

by Gerson, Richard F | ebrary, Inc.

Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1).
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Up your service! : strategies and action steps to delight your customers now! / Ron Kaufman.

by Kaufman, Ron.

Publisher: Singapore : Ron Kaufman Pte. Ltd., c2005Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KAU] (1).
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Consumer boycotts [electronic resource] : effecting change through the marketplace and the media / Monroe Friedman.

by Friedman, Monroe | ebrary, Inc.

Publisher: New York : Routledge, 1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 381/.3] (1).
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Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.

by Inghilleri, Leonardo | Solomon, Micah | ebrary, Inc.

Publisher: New York : American Management Association, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 658.8/12] (1).