Glanz, Barbara A.
Care packages for your customers : an idea a week to enhance customer service / Barbara A. Glanz. - New York, N.Y. : McGraw-Hill, c2007. - xxi, 201 p. : ill. ; 21 cm.
Includes index.
0071484213 (pbk.) 9780071484213 (pbk.)
Customer loyalty.
Customer services.
Customer relations.
658.812 / GLA 2007
Care packages for your customers : an idea a week to enhance customer service / Barbara A. Glanz. - New York, N.Y. : McGraw-Hill, c2007. - xxi, 201 p. : ill. ; 21 cm.
Includes index.
0071484213 (pbk.) 9780071484213 (pbk.)
Customer loyalty.
Customer services.
Customer relations.
658.812 / GLA 2007