Stickdorn, Marc.
This is service design thinking : basics, tools, cases / [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews ... [et al.] ; contributors, Adam Lawrence ... [et al.]] - Amsterdam : BIS Pub., 2012. - 373 p. : ill. (some col.) ; 23 cm.
Includes bibliographical references (p. 340-365) and index.
9789063692797 (pbk.)
Customer services.
Creative ability in business.
Lateral thinking.
Creative thinking.
658.812 / STI 2012
This is service design thinking : basics, tools, cases / [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews ... [et al.] ; contributors, Adam Lawrence ... [et al.]] - Amsterdam : BIS Pub., 2012. - 373 p. : ill. (some col.) ; 23 cm.
Includes bibliographical references (p. 340-365) and index.
9789063692797 (pbk.)
Customer services.
Creative ability in business.
Lateral thinking.
Creative thinking.
658.812 / STI 2012