Morgan, Rebecca L.
Calming upset customers : staying effective during unpleasant situations / Rebecca L. Morgan - Los Altos, Calif. : Crisp, c1989 - iii, 65 p. ; 26 cm.
0931961653
Customer relations.
658.812 / MOR
Calming upset customers : staying effective during unpleasant situations / Rebecca L. Morgan - Los Altos, Calif. : Crisp, c1989 - iii, 65 p. ; 26 cm.
0931961653
Customer relations.
658.812 / MOR