| 000 -LEADER |
|---|
| fixed length control field |
00630nam a2200193 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls000790660 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200226120736.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218 1989 00 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0931961653 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201905081620 |
| Level of effort used to assign nonsubject heading access points |
dianafitri |
| Level of effort used to assign subject headings |
201102181523 |
| Level of effort used to assign classification |
VLOAD |
| -- |
200407271833 |
| -- |
VLOAD |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
MOR |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Morgan, Rebecca L. |
| 9 (RLIN) |
4034 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Calming upset customers : |
| Remainder of title |
staying effective during unpleasant situations / |
| Statement of responsibility, etc. |
Rebecca L. Morgan |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Los Altos, Calif. : |
| Name of publisher, distributor, etc. |
Crisp, |
| Date of publication, distribution, etc. |
c1989 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
iii, 65 p. ; |
| Dimensions |
26 cm. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations. |
| 920 ## - Programme |
|---|
| Programme |
AUDP : 53297 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
169777 |
| Koha biblioitemnumber |
169777 |
