Odgers, Pattie.
The World of customer service / Pattie Odgers - Australia : Thomson South-Western, c2004. - x, 208 p.; 28 cm + 1 electronic optical disc (CD-ROM) (4 3/4 in.)
1 electronic optical disc (CD-ROM): Student data CD : The world of customer service [by] Pattie Odgers.
0538726687 (pbk.)
Customer services.
658.812 / ODG
The World of customer service / Pattie Odgers - Australia : Thomson South-Western, c2004. - x, 208 p.; 28 cm + 1 electronic optical disc (CD-ROM) (4 3/4 in.)
1 electronic optical disc (CD-ROM): Student data CD : The world of customer service [by] Pattie Odgers.
0538726687 (pbk.)
Customer services.
658.812 / ODG