| 000 -LEADER |
|---|
| fixed length control field |
00926nam a2200229 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls002605860 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200226121017.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s2004 at 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0538726687 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201102181418 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
201008231319 |
| Level of effort used to assign classification |
haizir |
| Level of effort used to assign subject headings |
200510121451 |
| Level of effort used to assign classification |
eunice |
| Level of effort used to assign subject headings |
200504161126 |
| Level of effort used to assign classification |
meena |
| -- |
200407271946 |
| -- |
VLOAD |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
ODG |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Odgers, Pattie. |
| 9 (RLIN) |
15518 |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The World of customer service / |
| Statement of responsibility, etc. |
Pattie Odgers |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Australia : |
| Name of publisher, distributor, etc. |
Thomson South-Western, |
| Date of publication, distribution, etc. |
c2004. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
x, 208 p.; |
| Dimensions |
28 cm + |
| Accompanying material |
1 electronic optical disc (CD-ROM) (4 3/4 in.) |
| 525 ## - SUPPLEMENT NOTE |
|---|
| Supplement note |
1 electronic optical disc (CD-ROM): Student data CD : The world of customer service [by] Pattie Odgers. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE |
|---|
| Uncontrolled related/analytical title |
Student data CD : The world of customer service |
| 920 ## - Programme |
|---|
| Programme |
TCHT : 622539, 62260, CD068, CD073 |
| 921 ## - Programme |
|---|
| Programme |
GEN : 104797, CD100281 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
174831 |
| Koha biblioitemnumber |
174831 |
