Shaw, Margaret, 1949-

Hospitality sales : a marketing approach / by Margaret Shaw and Susan V. Morris. - New York : John Wiley, c2000. - x, 341 p. : ill. ; 25 cm.

Part 1: Setting the stage.- Part 2 : The players.- Part 3: Personal selling and sales management.- Part 4 : Intermediaries and partnerships.

0471296791


Hospitality industry--Marketing.

647.940688 / SHA