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Service management principles for hospitality and tourism /

Kandampully, Jay,

Service management principles for hospitality and tourism / Jay Kandampully, PhD, David Solnet, PhD, Anil Bilgihan, PhD. - Fourth edition. - xxi, 368 pages : illustrations (black and white) ; 25 cm

Previous edition: 2018.

Includes bibliographical references and index.

ISBN: 9781915097705

Subjects--Topical Terms:
Hospitality industry--Management
Hospitality industry--Customer services
Tourism--Management
Tourism--Customer services

Dewey Class. No.: 647.94068 / KAN 2024

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