De Janasz, Suzanne C.
Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider. - Int. ed. - Boston, Mass. : McGraw-Hill, 2002 - xvii, 445 p. : ill. ; 28 cm. - Management and organization series .
Preface. - Acknowledgments. - Unit 1. Intrapersonal Effectiveness: Understanding Yourself. 1. Journey into Self-awareness. 2. Self-disclosure and Trust. 3. Establishing Goals and Identifying Values. 4. Time and Stress Management. - Unit 2. Interpersonal Effectiveness: Understanding and Working with Others. 5. Conveying Verbal Messages. 6. The Importance and Skill of Listening. 7. Feedback. 8. Understanding and Working with Diverse Others. - Unit 3. Advanced Interpersonal Skills. 9. Persuading Individuals and Audiences. 10. Networking and Politicking. 11. Negotiation. 12. Conflict: Sources and Solutions. 13. Coaching and Mentoring for Improved Performance. 14. Empowerment and Effective Delegation. - Unit 4. Group Skills: Understanding and Working in Teams. 15. Teams in the Workplace. 16. Planning and Running Effective Meetings. 17. Project Management. 18. Making Effective and Ethical Decisions. 19. Problem Solving: Using Tools, Processes, and Creative Approaches. 20. Team Facilitation.
007121061X
Interpersonal relations.
Organizational behavior
Psychology, Industrial.
158.7 / DEJ
Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider. - Int. ed. - Boston, Mass. : McGraw-Hill, 2002 - xvii, 445 p. : ill. ; 28 cm. - Management and organization series .
Preface. - Acknowledgments. - Unit 1. Intrapersonal Effectiveness: Understanding Yourself. 1. Journey into Self-awareness. 2. Self-disclosure and Trust. 3. Establishing Goals and Identifying Values. 4. Time and Stress Management. - Unit 2. Interpersonal Effectiveness: Understanding and Working with Others. 5. Conveying Verbal Messages. 6. The Importance and Skill of Listening. 7. Feedback. 8. Understanding and Working with Diverse Others. - Unit 3. Advanced Interpersonal Skills. 9. Persuading Individuals and Audiences. 10. Networking and Politicking. 11. Negotiation. 12. Conflict: Sources and Solutions. 13. Coaching and Mentoring for Improved Performance. 14. Empowerment and Effective Delegation. - Unit 4. Group Skills: Understanding and Working in Teams. 15. Teams in the Workplace. 16. Planning and Running Effective Meetings. 17. Project Management. 18. Making Effective and Ethical Decisions. 19. Problem Solving: Using Tools, Processes, and Creative Approaches. 20. Team Facilitation.
007121061X
Interpersonal relations.
Organizational behavior
Psychology, Industrial.
158.7 / DEJ