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Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider.

By: De Janasz, Suzanne C.
Contributor(s): Dowd, Karen O [(j.a.)] | Schneider, Beth Z [(j.a.)].
Series: Management and organization series. Publisher: Boston, Mass. : McGraw-Hill, 2002Edition: Int. ed.Description: xvii, 445 p. : ill. ; 28 cm.ISBN: 007121061X.Subject(s): Interpersonal relations | Organizational behavior | Psychology, IndustrialDDC classification: 158.7
Contents:
Preface. - Acknowledgments. - Unit 1. Intrapersonal Effectiveness: Understanding Yourself. 1. Journey into Self-awareness. 2. Self-disclosure and Trust. 3. Establishing Goals and Identifying Values. 4. Time and Stress Management. - Unit 2. Interpersonal Effectiveness: Understanding and Working with Others. 5. Conveying Verbal Messages. 6. The Importance and Skill of Listening. 7. Feedback. 8. Understanding and Working with Diverse Others. - Unit 3. Advanced Interpersonal Skills. 9. Persuading Individuals and Audiences. 10. Networking and Politicking. 11. Negotiation. 12. Conflict: Sources and Solutions. 13. Coaching and Mentoring for Improved Performance. 14. Empowerment and Effective Delegation. - Unit 4. Group Skills: Understanding and Working in Teams. 15. Teams in the Workplace. 16. Planning and Running Effective Meetings. 17. Project Management. 18. Making Effective and Ethical Decisions. 19. Problem Solving: Using Tools, Processes, and Creative Approaches. 20. Team Facilitation.
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
158.7 DEJ (Browse shelf) 1 Available SOMAC,37004,03,GR 1000105312

Preface. - Acknowledgments. - Unit 1. Intrapersonal Effectiveness: Understanding Yourself. 1. Journey into Self-awareness. 2. Self-disclosure and Trust. 3. Establishing Goals and Identifying Values. 4. Time and Stress Management. - Unit 2. Interpersonal Effectiveness: Understanding and Working with Others. 5. Conveying Verbal Messages. 6. The Importance and Skill of Listening. 7. Feedback. 8. Understanding and Working with Diverse Others. - Unit 3. Advanced Interpersonal Skills. 9. Persuading Individuals and Audiences. 10. Networking and Politicking. 11. Negotiation. 12. Conflict: Sources and Solutions. 13. Coaching and Mentoring for Improved Performance. 14. Empowerment and Effective Delegation. - Unit 4. Group Skills: Understanding and Working in Teams. 15. Teams in the Workplace. 16. Planning and Running Effective Meetings. 17. Project Management. 18. Making Effective and Ethical Decisions. 19. Problem Solving: Using Tools, Processes, and Creative Approaches. 20. Team Facilitation.