Summers, Donna C.S.
Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers. - 2nd ed. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009. - xiv, 574 p. : ill. ; 24 cm.
Includes bibliographical references (p. 555-564) and index.
0135005108 (hbk.) 9780135005101 (hbk.)
Total quality management.
Quality control.
Organizational effectiveness.
658.4013 / SUM
Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers. - 2nd ed. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009. - xiv, 574 p. : ill. ; 24 cm.
Includes bibliographical references (p. 555-564) and index.
0135005108 (hbk.) 9780135005101 (hbk.)
Total quality management.
Quality control.
Organizational effectiveness.
658.4013 / SUM