Temporal, Paul.

Romancing the customer : maximizing brand value through powerful relationship management / Paul Temporal and Martin Trott - Singapore : John Wiley, c2001. - xii, 211 p. : ill. ; 24 cm.

Includes index.

0471846155 (hbk.) 9780471846154 (hbk.)


Relationship marketing.
Branding (Marketing)

658.827 / TEM